What drives us
Our philosophy.
Trust, kindness, understanding.
Those are the values that get us out of bed each and every morning.
Read on to learn how we apply these values with every interaction.
Trust.
Our ultimate goal: your peace of mind. That’s not doable without complete trust – running both ways.
The discussion begins with this: how can we work with you, personally, to make you truly believe we’ll be there when you call, 24/7?
Kindness.
We all know the Golden Rule. But how often do we actually see it applied in business?
To achieve true trust, we first need to establish a basis of genuine kindness and empathy – sending cards, catching up over the phone, and being there for each other.
Understanding.
Kindness thrives on understanding at a deep level – your passions, your goals, and what makes you tick.
We get to know you not as a client, but as a friend. That’s where it all traces back to.
Our biggest faq
Why we specialize in personal lines.
We exclusively provide personal lines. Why?
Because we believe our time and energy is best spent on what we’re passionate about, and where our efforts can go the furthest.
Because we believe we can only truly provide outstanding service with a relentless focus on our niche.
Because we’re a family business, and this is what we do best.
A letter from our founder.
Dear Valued Clients and Partners,
Mach Private Risk Management aims to exist at the crossroads of innovation and service, where individuals and families are known by name, not by a policy number, and where 800-numbers and hold times do not erode the client experience.
In our collective involvement within the insurance industry, we identified a significant gap from day one: a lack of specialized brokers focused solely on world-class service in the personal lines insurance space.
From emerging successful households to multi-generational wealth, these clients require tailored solutions that understand the nuances of their lives and protect their investments.
Our mission remains the same today.
Our team comprises experts with a deep understanding of the intricacies involved in high-value properties, rare collectibles, luxury automobiles, and bespoke lifestyles.
Our focus is on building strong relationships with our clients, listening carefully to your needs, and providing guidance that empowers you to make informed decisions.
As we move forward, we are dedicated to setting new standards in service, transparency, and expertise. We invite you to join us on this journey.
Thank you for placing your trust in us.
Warm regards,
Matt Mach
Mach Private Risk Management
“…where individuals and families are known by name, not by a policy number, and where 800-numbers and hold times do not erode the client experience.”
Not just clients. Friends.
Trusted by your peers.
I appreciate how easy it is to do business with Mach Private Risk Management. From the initial setup of my coverage to ongoing services, they make everything straightforward and hassle-free. Their attention to detail and proactive approach are exceptional.
The team at Mach Private Risk Management is always responsive and willing to help, no matter what I need. They consistently deliver prompt service and make sure my concerns are addressed quickly. I feel secure knowing they’ve got my back.
The expertise and guidance from Mach Private Risk Management has been invaluable. They took the time to understand my situation and offered insightful risk management solutions that fit perfectly. I recommend them wholeheartedly.
I have to say, the claim experience was amazing, efficient and a stark contrast to my prior insurance company! It’s certainly more expensive than what I was paying, but when I needed coverage, my current insurance company exceeded all my expectations! So thanks for getting me the coverage, and for all your help through this process.
After finding water in my basement, the claims process with Mach Private Risk Management was incredibly smooth and efficient. They provided quick advice on immediate steps, and set up the claim in the background while the restoration company was dispatched to my house. I was amazed at how quickly everything was handled and how informed I felt throughout the process. They really do go above and beyond.
The challenges of the repair shop were truly frustrating for all of us, and required way more attention than any of us would have expected or liked. You have been awesome through this process, over and above the call to action, and provided us will valuable guidance.
Ben you have incredible for helping coordinate, update, guide and advise throughout this. As a 30+ year client of the Mach family, I want to share how much we appreciate your intervention and follow through.
The team at Mach Private Risk Management has consistently impressed me with their fast response times. They handle everything with such ease!
Truly a pleasure to work with! They make the maintenance of my insurance so easy, and I always know I am in good hands.